Payment:

Our website design services are usually paid for after issuance of an invoice - payment due 30 days after completion of the website. If the website is a large project a deposit may be requested of 30% with stage payments worked out and agreed upon in advance.

Payment for domain names is generally required before starting the project. No refund will be made once the domain has been registered. Domains are registered for 2 years and you will be informed of payment due prior the renewal date of your domain. However, if we have not invoiced you for this you are still liable for payment unless we receive notice of cancellation prior to the renewal date.

To check renewal dates please visit: www.nominet.org.uk and search your domain name. For .com names please visit http://resellers.tucows.com/whois

An invoice will be issued yearly for payment of the hosting. It is up to the client to inform us prior to this time if hosting is no longer required.

If invoices remain unpaid for longer than 60 days we reserve the right to turn off the email accounts and if still not paid, take the website offline until payment is made. The client will be informed prior to this occuring in an effort to resolve the situation.

Design:

All design work is done based on a price agreed between Artisan Websites and the customer. Any extras to the originally agreed project will be charged for. The client will be notified in advance if extra costs will be incurred.

A proposed design will be shown on a test site for the client to view. If the client is not satisfied with the design, one more proposal will be made. Small changes to these designs will not be charged for however, any major changes to this will be added as an extra charge to the originally quoted price.

Updates:

Artisan Websites provides an update service to customer's websites charged at an hourly rate. Invoices are issued periodically for payment of this service. If payment for this service is continually late (longer than 30 days) the customer must pay in advance for any updates done. We endeavour to update your website as soon as possible but large updates need to be planned for and agreed in advance.

Hosting/Email:

We use a reputable and reliable company to host our websites. They have multiple connections to the Internet with different backbone providers, should any connection fail the other connections automatically take all the traffic. Not only does this mean that connectivity to the Internet is very unlikely to be lost, but it also means that traffic moving to and from their network can choose from a range of paths to get to its final destination.

The host company uses reasonable endeavours to make the server and the services available to the customer 100% of the time but because the services are provided by means of computer and telecommunications systems, they make no warranties or representations that the Service will be uninterrupted or error-free. The host company and Artisan Websites are not liable, in any event, for interruptions of service or downtime of the server.

The website and use of the Services may be used for lawful purposes only and the Customer may not submit, publish or display any content that breaches any law, statute or regulation. In particular the Customer agrees not to:

1. use the Services or the website in any way to send unsolicited commercial email or "spam", or any similar abuse of the Services;

2. send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities;

3. publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website;

4. threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;

5. engage in illegal or unlawful activities through the Services or via the Website;

6. make available or upload files to the website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data; or

7. obtain or attempt to obtain access, through whatever means, to areas of the hosting company's network or the Services which are identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers.

8. operate or attempt to operate IRC bots or other permanent server processes.

9. If the Customer fails to comply with the Acceptable Use Policy outlined in Clause 1 above the hosting company shall be entitled to withdraw the Services and terminate the Customer's account without notice.

The Customer agrees to indemnify and hold the hosting company and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against the hosting company arising out of any breach by the Customer of the terms of this Agreement or other liabilities arising out of or relating to the Website.

In no event shall the hosting company be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or Heart Internet had been made aware of the possibility of the Customer incurring such a loss.

Web hosting accounts are prohibited from hosting adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain (including Resellers giving away free websites), sub domain or directory.

Support:

We provide a basic support system to help with getting started with your email accounts and using the control panel. This service may be charged for if it becomes time consuming at our discretion. We are happy to help with advice but we do not provide an IT support service as such.

If you experience a delay in service, such as your email, please check our system status page first before contacting us. If your website is hosted with our company we will endeavour to get a full return to service as quickly as possible.

We provide hosting space as a Reseller of the hosting company. As such there is no direct communication possible from the customer to the hosting company. Any technical support issues must be addressed to Artisan Websites Ltd. We endeavour to deal with technical support issues as soon as possible, however, service is limited during evenings and weekends. If you would like a more reliable service then please let us know so that we can set you up with an account directly with the host company. In this case our offer of free hosting is nullified and payment for the hosting will occur directly between the client and the hosting company.

Client base:

We produce websites for a diverse selection of clients. However, we do not make websites for psychiatrists, psychologists, drug companies, adult entertainment, gambling or any related business types. We reserve the right to withdraw from any proposed project with a client should it be discovered their business involves any of the aforementioned activities.

Privacy Policy:

Artisan Websites keeps records of it's clients for business purposes only, such as invoicing and contacting regarding new services. We do not pass information on to any third party.

Any domain names registered will be registered in the client's name and as such the client maintains full ownership. Address details will be needed to register the domain name.