Terms & Conditions

Payment:

A deposit of 30% is required to begin the work. Final payment is due immediately after completion of the website. The website remains the property of Artisan Websites until payment is received in full.

Payment for domain names is generally required before starting the project. No refund will be made once the domain has been registered. Domains are registered for 2 years and you will need to inform us if you do not want the domain renewed.

To check renewal dates please visit: www.nominet.org.uk and search your domain name. For .com names please visit http://resellers.tucows.com/whois

An invoice will be issued yearly for payment of the hosting. It is up to the client to inform us prior to this time if hosting is no longer required.

If invoices remain unpaid for longer than 60 days we reserve the right to turn off the email accounts and if still not paid, take the website offline until payment is made. The client will be informed prior to this occurring in an effort to resolve the situation. If a client continues to pay invoices later than 60 days we will require payment up-front before any further updates are carried out.

Design:

All design work is done based on a price agreed between Artisan Websites and the client. Any extras to the originally agreed project will be charged for. The client will be notified in advance if extra costs will be incurred.

A proposed design will be shown on a test site for the client to view. If the client is not satisfied with the design, one more proposal will be made. Small changes to these designs will not be charged for. However, any major changes to this will be added as an extra charge to the originally quoted price.

Copy for the website should be provided in a format ready to go on the website preferably in a Word or text document. This means the copy must be spell checked and proofread. After the copy has been placed on the website slight changes can be made but large replacements of copy will be charged by the hour. Similarly with photos – where photos have been placed on the website they should be the final versions and any work replacing the photos will be charged by the hour. We will inform you ahead of time if any of the additional work that will be charged as an extra.

The length of time it takes to produce a website depends on a) the size of the website b) current workload and c) additional work finalising the design. An approximate completion date will be given to the client and we will do our best to meet this however it is possible that the job will take longer. If you have a specific deadline that must be met please ensure this is fully agreed upon with us.

Updates:

Artisan Websites provides an update service to customer’s websites charged at an hourly rate. Invoices are issued periodically for payment of this service. If payment for this service is continually late (longer than 30 days) the customer must pay in advance for any updates done. We endeavour to update your website as soon as possible but large updates need to be planned for and agreed in advance.

Hosting/Email:

We use a reputable and reliable company to host our websites. They have multiple connections to the Internet with different backbone providers, should any connection fail the other connections automatically take all the traffic. Not only does this mean that connectivity to the Internet is very unlikely to be lost, but it also means that traffic moving to and from their network can choose from a range of paths to get to its final destination.

The host company uses reasonable endeavours to make the server and the services available to the customer 100% of the time but because the services are provided by means of computer and telecommunications systems, they make no warranties or representations that the Service will be uninterrupted or error-free. The host company and Artisan Websites are not liable, in any event, for interruptions of service or downtime of the server. The host company takes reasonable precautions to prevent security breaches of the website.

The website and use of the Services may be used for lawful purposes only and the Customer may not submit, publish or display any content that breaches any law, statute or regulation. In particular the Customer agrees not to:

1. use the Services or the website in any way to send unsolicited commercial email or “spam”, or any similar abuse of the Services;

2. send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities;

3. publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website;

4. threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;

5. engage in illegal or unlawful activities through the Services or via the Website;

6. make available or upload files to the website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data; or

7. obtain or attempt to obtain access, through whatever means, to areas of the hosting company’s network or the Services which are identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers.

8. operate or attempt to operate IRC bots or other permanent server processes.

9. If the Customer fails to comply with the Acceptable Use Policy outlined in Clause 1 above the hosting company shall be entitled to withdraw the Services and terminate the Customer’s account without notice.

The Customer agrees to indemnify and hold Artisan Websites, the hosting company and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against the hosting company arising out of any breach by the Customer of the terms of this Agreement or other liabilities arising out of or relating to the Website.

In no event shall the hosting company or Artisan Websites be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the hosting company had been made aware of the possibility of the Customer incurring such a loss. This also applies to any downtime of the customer’s website and any security issues arising. The Customer is fully responsible for keeping a back-up of their website content.

Web hosting accounts are prohibited from hosting adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or directory.

We reserve the right to charge extra for excessive use of bandwidth caused by any of the above. We will contact the customer prior to implementing any extra charges. We also reserve the right to remove offensive materials from the server or files that are causing excessive downloads.

Content Management System:

Where the client uses our supplied Content Management System (CMS), they are fully responsible for making back-ups of the website. In the event of data being lost due to hosting problems or due to the client deleting files Artisan Websites is not liable for loss of the data or any subsequent loss of business. We do perform back-ups of data from time to time but the client should not rely on this.

Support:

We provide a basic support system to help with getting started with your email accounts and using the control panel. This service may be charged for if it becomes time consuming at our discretion. We are happy to help with advice but we do not provide an IT support service as such.

If you experience a delay in service, such as your email, please check our system status page first before contacting us. If your website is hosted with our company we will endeavour to get a full return to service as quickly as possible.

We provide hosting space as a Reseller of the hosting company. As such there is no direct communication possible from the customer to the hosting company. Any technical support issues must be addressed to Artisan Websites. We endeavour to deal with technical support issues as soon as possible, however, service is limited during evenings and weekends.

If you would like a more direct service then please let us know so that we can set you up with an account directly with the host company. In this case our offer of free hosting is nullified and payment for the hosting will occur directly between the client and the hosting company.

Client base:

We produce websites for a diverse selection of clients. However, we do not make websites for psychiatrists, psychologists, drug companies, adult entertainment, gambling or any related business types. We reserve the right to withdraw from any proposed project with a client should it be discovered their business involves any of the aforementioned activities.

Privacy Policy:

Artisan Websites keeps records of it’s clients for business purposes only, such as invoicing and contacting regarding new services. We do not pass information on to any third party.

Any domain names registered will be registered in the client’s name and as such the client maintains full ownership. Address details will be needed to register the domain name.

Copyright

The client guarantees that all materials provided to Artisan Websites are owned by the client and does not infringe any copyrights. This includes all images, copy and other media. Artisan Websites. cannot be held responsible for material supplied by the client that does not conform to this.

Artisan Websites may use stock photography as part of the design of your website. This photography is normally obtained from www.istockphoto.com. The photos are licensed to use on the website in their current format. If you require a version of the photo for print this must be obtained directly from istockphoto with the correct license. These photos are strictly for use on the website only and may not be re-distributed or sold on to others. Please see the istockphoto legal agreement for further information.

Artisan Websites cannot be held liable for any artwork received from the client if this proves to be obtained illegally. Artisan Websites. will not be held liable for any pictures obtained from istock photo if these prove to have been illegally available on istockphoto.com.

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